FAQs

Q. How can I protect my custom painted canvases?

A. I would not advise washing your custom painted canvases. They are clothing pieces but should be treated as wearable art. If you find that the canvas needs to be cleaned, please spot clean using a warm rag and light soap.

When storing your canvases, please make sure you hang it up or place it in areas that are free from extreme temperatures or someone accidentally stepping on your piece.

 

Q. Will my canvas crack?

A. No. I use a mixing medium to make the paint more easy to manipulate, making the paint smooth on your canvas so there is no build up, which tends to be a major reason as to why hand painted pieces crack. Also, each canvas is protected with a transparent sealant to help protect the paint from natural elements.  

 

Q. Can I return my order if I am unsatisfied? 

A. We take such matters very seriously and will look into individual cases thoroughly. Any sample that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your D.O (Delivery Order) to us at info@nnekagigi.com (if applicable).

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event that the canvas you've received is unsatisfactory in any way you perceive, we will require photo proof of the sample and your D.O (Delivery Order) as well and you may be required to send us back the sample for close inspection and review before a decision is made to re-send a sample to you at no cost, subject to availability. The postage cost will be credited back to your account after we receive the returned item.

2. In the event that you've received the wrong canvas, we will require photo proof of the wrongly sent sample and D.O (Delivery Order) and after reviewing, we'll re-send the correct sample to you at no cost, subject to availability.

Q. How long do custom orders take to process?

A. Typically, I will be able to complete a custom canvas within 2 weeks from the date of the deposit. If a sooner due date is needed, we are more than happy to accommodate. 

Q. How do you ship your orders?

A. Typically through the United States Postal Service (USPS)

Q. What payment methods do you accept?

A. Cash App, PayPal, Venmo, and Zelle